South Carolina Injury Attorneys
Best Practices for Making Nursing Home Complaints

Best Practices for Making Nursing Home Complaints

How to Properly File a Complaint About a Skilled Nursing or Assisted Living Facility

If you have a loved one or friend living in a nursing home and you notice they are being hurt or neglected, your first reaction may not be particularly diplomatic, or you may not be sure what to do. Regardless, it is absolutely essential to understand and utilize the avenues for conflict-resolution that are available. However, time still is of the essence and your loved one’s health is on the line, so acting quickly is key.

Here’s what you need to do if you suspect your loved one is being neglected in their nursing home:

  • Conduct an investigation of your own before reporting your loved one’s complaints. Speak to staff and attempt to work with those responsible for your loved one’s care. This usually helps remedy problems that are relatively minor or normal, such as conflicts with roommates, food, and lost or missing belongings.
  • Be as present as possible. It will be hard for you to gauge the genuineness of your loved one’s complaints and the quality and attentiveness of the care they are receiving if you aren’t around to witness any of it. By being present at important meetings, talking with staff about your loved one’s care plan, and being as involved as possible in their care, you increase your ability to spot administrative problems, negligence, and even abuse in the nursing home.
  • Watch and observe. Make note when your loved one experiences a lapse in their care and keep record of the times that nursing home staff fail retrieve them for meals, help them bathe, turn them over in bed, help them dress and undress, administer medication, and provide other necessary services. If your complaint turns into a lawsuit and your case has to go before a judge, such records will be vital to demonstrate the nursing home’s negligence.
  • Connect with a nursing home abuse and neglect attorney. You’re going to need legal counsel to help you navigate conflict with your loved one’s nursing home or care facility. If you have filed complaint after complaint, been present, and done everything in your power to speak up for your loved one but have not seen any results, it’s time to hire a lawyer.

    Nursing Home Neglect and Abuse Lawyers in Greenville, SC

    At Christian & Christian, we are prepared to help you protect your loved one. We can advise you throughout the process and help you make sure you are treated fairly when communicating with nursing home staff about your loved one’s care. If they are unresponsive or continue to provide inadequate care, we can help you hold them responsible and recover the damages to which you are entitled.

    Connect with a Greenville nursing home neglect attorney today by calling (864) 408-8890 or by contacting us online.


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